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WHERE DETAILS MATTER
Ask Away - We Got You Covered
Frequently Asked Questions
If I don’t see an item or service on your site are you able to find it for me?
In most cases we can accommodate your request. Please call us directly and let us know what you’re looking for.
How far in advance should I book?
We recommend booking at least 4–8 weeks in advance, especially for weekends and peak seasons. Last-minute bookings may be available depending on inventory.
Do you need to see my backyard before booking?
A site visit is not always required, but it’s highly recommended for larger events or tent installations. Photos or videos of your space can also help us plan effectively.
What happens if it rains or the weather changes?
Our tents are designed to provide coverage and comfort in various weather conditions. In the event of extreme weather, we will work with you to discuss options and safety considerations.
Are deposits required?
We require a 30-50% non refundable retainer. You may reserve your date or items on a first come, first served basis, but we cannot reserve a date or item without a retainer.
Is your business insured?
Yes, Timeless Outdoor Celebrations carries event liability insurance for your peace of mind.
Can I Pick up?
We do not offer pickups. Our service is 100% delivery-based, so we bring everything directly to your location.
Whats your delivery fee?
Our delivery fee depends on both the service selected and the distance to your location. Pricing typically follows this structure:
0–10 miles: starting at $75
11–20 miles: starting at $125
21–31 miles: starting at $175
31+ miles: Custom quote
Smaller services (like chair rentals only) may have a lower delivery fee, while larger setups require more time and transport. We come to you so you don’t have to worry about pickup, drop-off, or supplies — easy and stress-free.
